I’m new importer in the Unites States, how can I import my products into US?
We can help, when your volume below 1 shipment per 2-month, we will clear your shipment under single entry. Director or management of the importer need to sign a Power of Attorney (POA) for customs brokerage. We will gain Packing List and Invoice from your origin supplier, and take care of all process from origin till cargo delivered to your specified destination.
I don’t have company in United States or Canada, how can I sell my products online in North America?
For the company you registered in Asian or Europeans countries, after our receiving the foreign company’s registration documents, shareholders ID, and Power of Attorney, we can help to apply Foreign Importer Number in the Unites States, or Business Number in Canada which can help you to be the importer. Then you can operate online stores on Amazon, Wal-Mart, Shopify, TikTok Shop etc. We will provide Total Logistics Services from origin pickup cargo, shipping, warehousing and distribution in North America to make your business easier. You can focus more on product branding, marketing and sales.
I’m an e-commerce seller on Amazon and Wal-Mart, how can you help me to deliver products to their warehouses?
We will ship your products from Origin to our warehouses in Los Angeles or New Jersey, sort per SKU packing list, store products in our warehouse, and dispatch to Amazon and Wal-Mart warehouses as per your instruction. Milestones of overall shipping process, customs clearance status, warehousing inventory, dispatch order status are 100% online visible to you in our system.
When your sales volume is big enough for Full Container direct delivery, we can directly truck Full Container from port to your specified warehouse. This will further save your logistics costs.
Do you accept Return Cargo?
We understand Return Cargo is important assets to clients, so we do accept return cargo, but only to those existing clients, because we can only scan SKU or FNSKU that was previously recorded in our system. For those Return Cargo notified us in advance we will sort and report to client on weekly basis.
Do you have employees in North America? I want to talk with real person, not Virtual AI
Yes, we have offices and employees in Los Angeles, New York and Vancouver. Each client will be assigned our SINGLE-Contact-Window customer service colleague, who will coordinate all operation process from Asia to North America. Client will NOT face trouble of contacting with our different colleagues.
Do you have employees in Asia to coordinate with me and suppliers?
Yes, we have Asian Service centers and employees in Hong Kong and Mainland China. Our logistics services covering these Asian countries: China, Vietnam, Cambodia, Malaysia, Indonesia, Thailand, Myanmar, Sri Lanka, and India.
Our Asian colleagues are trained with expertise of coordination with suppliers’ cargo ready date, choosing right shipping schedule and most economical logistics modes.
How can you accommodate my shipping volume?
We have top TIER 1 service contracts with 8 main shipping lines with competitive rates and space protection. If client can prospect space requirements 2-4 weeks in advance, we will be able to accommodate your shipping volume.
How big is your warehouse capacity and insurance status?
We operate 150,000 square feet warehouses locating in Los Angeles, New Jersey, Chicago, Houston, Vancouver and Toronto, totally 10,000 racking pallet space with storing 250 containers’ cargo inside our warehousing network.
Each warehouse is insured under USD 3 million liabilities of cargo value and operations ,equipped with 7X24 CCTV, HOA Guards and Alarm Security System.