What is the purpose of the CARM Client Portal?
The CARM Client Portal provides trade chain partners the ability to view information about their accounts, make payments, and view the history of declarations. It is intended to replace paper and manual processes and to provide more transparency to trade chain partners.
Will it be mandatory to create an account in the CARM Client Portal?
All commercial importers will be required to create an account in the CARM Client Portal & Delegate Authority to their customs broker in order for their customs broker to continue to clear shipments on their behalf as of October 21 2024. Without both of these steps being completed, we (or any broker) will not be able to clear your shipments.
When will l be able to create an account and register my business in the CARM Client Portal?
The CARM Client Portal is now open and we strongly encourage all clients to register on the portal now.
Who should be assigned as the Business Account Manager (BAM) for my business?
Business Account Managers should be an active operational user, and not necessarily limited to the owner of the company. Furthermore, it is strongly encouraged to assign multiple Business Account Managers.
Can I have more than one Business Account Manager (BAM) for my business?
Yes, you can have as many BAMs as you would like. In fact we suggest having at least 2 so that if one were to be away on vacation or leave your company etc, the other (or multiple others) will be able to continue to monitor your account with full access and visibility privileges.
Can I control the type of access and/or visibility that a user has to my CARM Client Portal business account?
You will be able to manage access to your portal account by assigning specific roles to specific users, with the additional ability to set visibility rules.
Will I need to Delegate Authority within the CARM Client Portal to my Customs Broker?
In order for your customs broker to continue to clear shipments on your behalf, you will need to delegate authority to your customs broker. We strongly suggest you grant your customs broker Business Account Manager (BAM) level of access in order for your broker to have visibility to your import history and have the ability to fully service your needs as an importer.
By what date will I need to attain my financial security (customs surety bond)?
If you are an importer with an established Business Number for importation prior to October 21 2024, you will be able to take advantage of the 6 month grace period CBSA is offering. By April 19 2025, all importers will need to provide Financial Security to CBSA in order to continue to enjoy the Release Prior to Payment privileges. For most importers, this will come in the form of obtaining a surety bond. we can assist in obtaining a customs surety bond for our importer clients.
How will CBSA's billing cycles work under CARM?
CLICK HERE for documentation that demonstrates the applicable billing cycles under CARM.
Will there be a minimum Financial Security Bond amount?
Yes, it is CAD $5,000. Please CLICK HERE for more information regarding Financial Security in CARM.
Under CARM, is it an option to provide no financial security if an importer has no history of non-compliance?
All Importers will ultimately be required to provide financial security as a requirement for participation in the Release Prior to Payment program.
Can a security bond cover multiple divisions within the same company?
Each legal entity will require a bond. If a company has multiple program (RM) accounts, the company can obtain a bond at the entity level (BN9) to cover all RM accounts. If a company has subsidiaries (each with a unique BN), multiple bonds will be required.